white paper<\/u><\/a>.<\/p>\nThe study amplifies the imbalance between consumers\u2019 desire for more intimate digital brand interactions and the limitations of brands\u2019 current one-way messaging realities.<\/p>\n
\u201cOur research shows that customers are ready to take their relationships with brands to the next level, with two-way messaging across channels that gives them the freedom to shape the conversation to their needs,\u201d said Jonathan Bean, CMO of Sinch. \u201cHowever, because many brands aren\u2019t yet equipped to provide this enhanced conversational experience, customers are being unintentionally ignored, which can lead them to abandon a business altogether. Activating omnichannel two-way messaging is a critical way of boosting the customer experience and forging more loyal, satisfied relationships with consumers.\u201d<\/p>\n
The online study of 2,980 consumers across 15 countries was conducted by Ravn Research in October 2021. To read the full report, visit\u00a0here.<\/u><\/a><\/p>\nAbout Sinch<\/b>
\nSinch\u2019s leading cloud communications platform lets businesses reach everyone on the planet, in seconds or less, through mobile messaging, email, voice and video. More than 150,000 businesses, including many of the world\u2019s largest companies and mobile operators, use Sinch\u2019s advanced technology platform to engage with their customers. Sinch has been profitable and fast-growing since its foundation in 2008. It is headquartered in Stockholm, Sweden, and has a local presence in more than 50 countries. Shares are traded at NASDAQ Stockholm: XSTO:SINCH. Visit us at\u00a0<\/a>sinch.com<\/u><\/a>.<\/p>\nFor further information, please contact:<\/b><\/p>\n
Jeff Hasen
\nVice President, Communications
\njeff.hasen@sinch.com<\/a><\/u><\/p>\n