Taipei: Taiwan’s high-speed rail will introduce new passenger conduct rules from Sept. 22, allowing staff to refuse service to travelers who sit or lie in train aisles or gangways after being asked to move, its operator announced Saturday. The changes are part of an effort by Taiwan High Speed Rail Corp. (THSRC) to enhance passenger comfort and safety.

According to Focus Taiwan, the decision to update the conduct rules follows several past incidents, including a notable case last November where a passenger seated on the floor near a train door had a confrontation with another traveler who stepped over him while boarding. This incident highlighted the need for clearer guidelines on passenger behavior.

The revised transport contract will also introduce a “quiet travel” policy, requiring passengers to use headphones when watching videos or listening to music. Phone calls will be restricted to gangway areas, and passengers who repeatedly ignore these rules may be escorted off the train. This policy aims to create a more pleasant travel environment for all passengers.

THSRC emphasized that the updated regulations specify that disruptive behavior, such as blocking aisles, sitting on station floors, or refusing to sit in assigned seats, could lead to the cancellation or termination of the travel contract. The company stated that these changes were implemented in response to passenger feedback calling for stricter management of noise and order on trains.